TelecomDepotDirect .com

300 Rue de la Berge Du Canal, Suite 318
Lachine QC H8R 1H3

Phone: 514-360-1809

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We normally ship with UPS Ground. We charge a flat fee of $9.95 plus $2.00 per item.
Which payment methods are accepted in the Online Shop?
We accept : all major credit cards (Visa, Mastercard, Amex) and paypal.
How long will delivery take?
Normally if the order is received before 3:00 pm and the items are in stock we will ship the same day. Depending on your location, orders are delivered between 1-3 days. If there is any significant delay in your order leaving our warehouse, you will be contacted promptly by our customer service department.
How secure is shopping in the Online Shop? Is my data protected?
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all credit card information so that it cannot be read over the internet. We never keep credit card numbers on file. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. (please refer to our privacy policy for more information.)
What is 'Refurbished' product?
• ‘Refurbished’ product is remanufactured to a virtually new condition • Telephones are guaranteed to be like-new, completely tested with no cracked plastics, minimal to no discoloration or wear, new line and handset cords, new designation strips, and literature packs. • Voice mail systems, carriers, circuit packs, line/stations modules, and processors are guaranteed to be like-new, completely tested and defaulted to factory specifications • Wired headsets are guaranteed to be like-new, completely tested with new ear pads and microphone interface components • Wireless headsets are guaranteed to be like-new, completely tested with new ear pads and microphone interface components. We also include new batteries. • All Refurbished (non-wireless) products are backed by TelecomDepotDirect.com’s Rock Solid One-Year Warranty. • All Refurbished (wireless) products are backed by TelecomDepotDirect.com’s Rock Solid 90 Day Warranty
What is 'New' product?
• ‘New’ product is unused in original manufacturer’s packaging complete with all original parts and accessories • All New products (except batteries and wireless products) are backed by TelecomDepotDirect.com’s Rock Solid One-Year Warranty.

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