3551 St-Charles Blvd, Suite 173Kirkland QC H9H 3C4
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
We normally ship with UPS Ground. We charge a flat fee of $9.95 plus $2.00 per item.
Which payment methods are accepted in the Online Shop?
We accept : all major credit cards (Visa, Mastercard, Amex) and paypal.
How long will delivery take?
Normally if the order is received before 3:00 pm and the items are in stock we will ship the same day. Depending on your location, orders are delivered between 1-3 days. If there is any significant delay in your order leaving our warehouse, you will be contacted promptly by our customer service department.
How secure is shopping in the Online Shop? Is my data protected?
What is 'Refurbished' product?
• ‘Refurbished’ product is remanufactured to a virtually new condition • Telephones are guaranteed to be like-new, completely tested with no cracked plastics, minimal to no discoloration or wear, new line and handset cords, new designation strips, and literature packs. • Voice mail systems, carriers, circuit packs, line/stations modules, and processors are guaranteed to be like-new, completely tested and defaulted to factory specifications • Wired headsets are guaranteed to be like-new, completely tested with new ear pads and microphone interface components • Wireless headsets are guaranteed to be like-new, completely tested with new ear pads and microphone interface components. We also include new batteries. • All Refurbished (non-wireless) products are backed by TelecomDepotDirect.com’s Rock Solid One-Year Warranty. • All Refurbished (wireless) products are backed by TelecomDepotDirect.com’s Rock Solid 90 Day Warranty
What is 'New' product?
• ‘New’ product is unused in original manufacturer’s packaging complete with all original parts and accessories • All New products (except batteries and wireless products) are backed by TelecomDepotDirect.com’s Rock Solid One-Year Warranty.